What is BRX's Members' Charter?

Business Referral Exchange is committed to providing the highest possible levels of service for our Members.

While the main benefits from membership come from the quality referrals from other members of your group, we will use our experience to ensure that we enhance the opportunities for these referrals to arise as well as looking to provide further opportunities to network across BRX and elsewhere.

On a local level, this service is provided by our network of Regional and Area Partners and they are responsible for ensuring that the needs of each individual group are addressed. At Head Office, our role is to make available to our Partners the tools they need to provide this level of service and to look for ways to both continually improve BRX and raise our profile nationally and internationally.

We believe that it is important that you know exactly what you can expect from BRX and who is responsible for providing what. Listed below is our commitment to you.

BRX HQ are committed to

• Raising the organisation’s profile wherever there are BRX groups.
  Implementing and improving BRX networking and related training
• Building relationships on a national level with organisations whose involvement will benefit the BRX membership
• Continually seeking to improve the services offered by BRX
• Offering new opportunities to network on a cross-regional basis through exhibitions, events, seminars and training
• Helping members to network with other members nationally and internationally
• Increasing the membership on an ongoing basis, both the number of members in each group and the number of groups
• Providing regular communication to members with details of what is happening within and across BRX
• Offering an effective and user-friendly website to promote both BRX and its members and to provide an additional resource to members and groups
• Offering a high level of customer service at all levels
• Providing a presence at group events when requested and where possible
• Supplying literature and marketing materials to help to run the groups effectively and to help promote BRX groups and members

Our partners are committed to providing

• Regular training for new members
• Training for group Chairmen and committee members
• Regular meetings for group Chairmen
• Group development sessions as requested – new ways of looking at networking and your business
• PR & Marketing support for groups locally and regionally
• Support to the committee and advice when asked
• A resource for members
• Help with disputes where they can’t be resolved by the group executive
• A link between BRX HQ and members
• A link between BRX groups – cross fertilisation, information, joint meetings. BRX Partners are committed to ‘network the Network’
• Assistance with providing substitutes when you cannot attend a meeting
• A regular (at least monthly) BRX presence at meetings
• Help towards group development and visitor days
• Additional networking opportunities within regions with more than five groups
• Assistance in following up visitors
• BRX thrives as a partnership between the organisation and its members. A BRX group and your BRX membership cannot be successful without your input as well.

BRX expects from members

Treat your membership as a serious business commitment and your fellow members as business associates

Regular attendance – or arrangements to be made for a substitute from outside of the group to represent you in your absence

A positive and proactive contribution to group, from looking for referrals for others and playing an active role in developing the group

Encouraging others to attend meetings and leaving visitors with a positive impression of the group

Prompt payment of fees

Feedback and constructive contributions on how we can develop BRX for the benefit of Members

Complaints procedure

As much as we try, we may not always perform to your satisfaction. In these cases, it is important that you let us know quickly so that we can take the appropriate action to rectify any problems.

In the first instance, please speak to your Group Chairman or another member of the committee.
If the problem has still not been resolved, you should contact your Area Partner and/or your Regional Partner.

If they are unable to help you, please contact BRX direct either by post:

Business Referral Exchange Limited
18 Pine Grove
Brookmans Park
Herts
AL9 7BS

or email: enquiries@brxnet.co.uk